Sales Representatives

Sipranda Capital Ltd is a Kenyan fintech licensed by the Central Bank of Kenya as a Digital Credit Provider. Our vision is to become the number one payroll-linked Digital Credit Provider in Kenya and beyond.

We are looking for Field Sales Representatives who will be based in Mombasa, who will boost our sales, support in onboarding new customers, provide information on our products and resolving customer complaints.

Key Responsibilities

Respond promptly and professionally to customer inquiries through phone,Email,Whatsapp,social media, and other approved channels.

Provide accurate information on products,services,orders pricing and company policies.

Receive,document,follow up and resolve customer complaints and service issues within the required timelines.

Support the onboarding and signing of new entrants while in the field, ensuring all required documentation is completed accurately and submitted within the stipulated timelines.

Escalate complex or sensitive matters to the supervisor or department.

Maintain customer accurate records, interaction logs, complaints and resolution in the CRM or approved systems.

Follow up with customers on outstanding issues, requests and orders to ensure satisfactory resolutions.

Gather customer feedback and identify recurring issues or opportunities to improve customer satisfaction and retention.

Coordinate with sales,Operations,finance,Logistics,Technical and other relevant departments to resolve customer matters.

Prepare customer service reports and provide relevant feedback and insights to management.

Ensure proper handover of unresolved matters and maintain continuity of customer support.

Adhere to customer service standards, company policies, data protection requirements and escalation procedures.

Meet agreed customer service target including response time, resolution time, customer satisfaction, onboarding and enquiry handling volumes.

Diploma or certificate in Customer Service, Business Administration,Marketing,Communication or related field.

Previous experience in customer service, business support or marketing will be an added advantage.

1-2 years working experience.